Refund policy

1. Order Cancellation

We understand that plans change. You can cancel your order at no cost under the following conditions:

Before Dispatch: You may cancel your order within 24 hours of placement for a full refund.
Post Dispatch: Once the bulbs have been handed over to our courier partner, the order cannot be canceled.
How to Cancel: Please email support@thehortisphere.com with your Order ID and "CANCEL" in the subject line.

2. Returns (Botanical Items)

Due to the perishable nature of flower bulbs, we generally do not accept physical returns. Returning live bulbs through the mail often results in the bulbs drying out or rotting, meaning they cannot be resold.

However, your satisfaction is our priority. If there is an issue with your order, please refer to our Refund & Replacement section below.

3. Refund & Replacement Eligibility

We offer a "Hortisphere Quality Guarantee." You are eligible for a refund or a free replacement if:

Damaged on Arrival: The bulbs arrive soft, rotted, or crushed.
Incorrect Item: You received a different variety than what you ordered.
Non-Viability: The bulbs fail to sprout despite following our provided planting guide (Claims for non-viability must be made within 45 days of delivery).

Exclusions: We cannot offer refunds for bulbs that fail to grow due to extreme weather (frost/drought), improper soil conditions, or neglect (failure to water/plant).

4. How to Claim a Refund

Take a clear photo of the bulbs and the original packaging.
Email the photos and your Order ID to support@thehortisphere.com within 48 hours of noticing the issue.
Our botanical team will review your claim within 2 business days.

5. Refund Processing (Via PayU)

If approved, your refund will be processed automatically.
Method: Per PayU guidelines, refunds will be credited back to the original payment method (Credit Card, Debit Card, or UPI).
Timeline: Refunds typically reflect in your account within 5–7 business days, depending on your bank’s processing time.